Around 400 IndiGo Passengers who were supposed to take off from Istanbul Airport were stranded for over 48 hours. The IndiGo flights 6E 12 (Istanbul to Delhi) and 6E 18 (Istanbul to Mumbai) were delayed by approximately 39 hours. However, as per the latest updates, both the flights have successfully departed now.
Despite the apology from IndiGo authorities, the passengers are still bashing their anger on the airline company.
Delayed Flights
The Istanbul to Delhi flight, originally scheduled to take off on December 12 at 8:10 pm was delayed to December 13 at 1:30 pm. Similarly, the Istanbul-Mumbai flight planned to depart at 8:15 pm on December 12 was rescheduled to December 13th at 1:30 pm. Passengers stated that they were left at the airport with no prior information regarding the change in the flight plans. Additionally, flyers said there was no support from the IndiGo staff as well.
Notably, IndiGo airlines were ranked as the world’s worst airline in 2024 airlines ranking. The airline ranked on 103rd out of 109 airlines for their poor management and customer handling.
Angry Reactions from Passengers
Disappointed with the airlines’ services and the inconvenience caused, the angry IndiGo passengers took to social media to vent out their anger. Passengers even demanded a refund as expressed their anger over the services, as the airlines’ customer care was not reachable. Shubham Bansal, an IndiGo flyer shared on LinkedIn, “I am one of the 400 passengers stranded in Istanbul. No response (or) updates from IndiGo. Is this how you run the airline?”
Other Social Media Reactions
Official Statement from IndiGo
In its defence, airlines company said that the delayed happened because of a technical issue. The authorities also stated that they provided refreshments and accommodations to the passengers, where possible.
The official statement of the company read, “Due to technical issues, IndiGo flights from Mumbai and Delhi to Istanbul experienced delays. This led to cascading delays in the return sectors. All necessary steps were taken to ensure customers were apprised, and they were provided with refreshments and accommodation, where possible. We regret the inconvenience caused to customers and appreciate their understanding and patience.”
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Naina Jaggi is an author deeply rooted in Journalism, mainly writing on lifestyle, entertainment, travel, politics and financial markets. This diverse experience has allowed her to blend rich details with engaging narratives that capture the essence of various worlds. When she is not crafting tales, you’ll find her immersed in music and enjoying the company of dogs. She is also into K-dramas, thriller and horror movies that fuel her imagination, bringing the same spark to her stories.
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