Stand-up comedian Vir Das posted his frustration venting on social media after experiencing several service problems during his flight to Delhi. Despite paying ₹50,000 for each ticket, the delivery of services during the flight failed to meet expectations because essential amenities were broken, while accessibility support was nonexistent, according to Das.

Dear @airindia Please reclaim your wheelchair. I’m a lifetime loyalist. I believe you’ve got the nicest cabin crew in the sky, this post pains me to write. My wife and I book Pranaam and a wheelchair because she’s got a foot fracture that’s still healing. We’re flying to delhi.…

— Vir Das (@thevirdas) April 14, 2025

In a detailed post on X (formerly Twitter), Das said, “Shoutout to @airindia.in for the stellar experience of a 50K a seat flight with a jammed/broken seat, a table held up by masking tape, a missing wheelchair that was booked, and a footrest that broke off on take-off.”

The comedian did not provide details regarding the flight date yet mentioned that the trip started in an unmentioned location before ending in Delhi. The airline company did not offer the necessary wheelchair service for his wife, who needs recovery assistance due to a fractured foot. According to Das, the assistance had been booked in advance, but upon arrival, there was no assistance staff to help.

“My wife has a fractured foot. No wheelchair at arrival, even though it was booked. Staff says, ‘Wheelchair is coming,’ and vanishes. I’m on the Delhi tarmac, carrying bags, helping her walk 100 meters at 2 am,” he wrote. The absence of medical support and the physical discomfort added to the couple’s distress.

The comedian emphasized his dissatisfaction with the state of business-class seats while mentioning their deteriorating amenities. “Broken seats, jammed footrests, and tray tables taped with masking tape” were among the complaints he listed. These issues not only made the journey uncomfortable but also raised questions about safety and maintenance standards on board.

Assistance from Air India's personnel remained unhelpful between Das's repeated attempts to reach them and during his entire on-board and after-landing experience. He referred final comments to Air India, presumably to seek public attention about the situation while asking for the airline to take responsibility.

Air India has not released any official statement about the statements made by Das. This post initiated an online discussion about service quality in the full-service airline sector of Indian aviation. Various users expressed identification with these service concerns as other users demanded enhanced training with better on-site help specifically for medical situations.

Service-related complaints have already prompted previous investigations at Air India. The aircraft company acquired by Tata Group in 2022 continues its effort to update its aircraft lineup and develop better customer services. Multiple complaints about wait times, together with outdated airplane interiors and inadequate ground personnel assistance, persist at this airline.

Through his public protest, Vir Das joined other disgruntled passengers who criticized the inadequate service practices of the airline industry. The issue emphasize that a global carrier like this one must prioritize standardized service delivery with comfortable standards and dependable accessibility to restore its global status.